Intern reference page

The following are examples of the main type of assistance that we provide at the help desk.

You will mainly assist students if faculty or staff need assistance you can attempt to assist but do not hesitate to send them to Horan O'Donnell 016

We mainly assist with software assistance if the issue is broken hardware or a blue screen with a windows machine please provide the student with the following information.

Mac / macsolutionsplus.com / 716-823-3085

PC / Dave Koenig / koenig.david@gmail.com / 716-440-0498

Printer assistance

Please keep the library printers stocked with paper.
We assist with clearing jams.
Deleting a print job might be necessary if someone selected an incorrect paper size
Restarting the printer will sometimes resolve issues
If the issue can not be resolved please call 888-8340 or email the helpdesk@canisius.edu if it happens on a weekend. Make sure to state which printer is not functioning. You can also send a quick ticket to ITS https://helpdesk.canisius.edu for any issue. Make sure you add a small summary and the phone number or extension.

Set-up library printing

For printing using a Chromebook connect to gryphon and download the mobilityprint app for chromebook.

Manuals for Library Printers

Set-up wireless on laptop/phone/tablet

Configure Gmail the main thing to know is that when adding the account the email address is username@my.canisius.edu

Install ant-virus program Microsoft Defender is usually adequate coverage on a pc.

Remove spyware, adware, viruses for PC

Remove spyware, adware, viruses for MAC

Self help with resetting password

Microsoft 365 / Students have access through the portal. Use username@canisius.edu when signing in.

Laptop loaners / OM 318 / Can also send them to Griff center in OM 013

Transcripts if someone has graduated over a year ago they go here and click on the national student clearinghouse button. On

the phone tell them to go to canisius.edu and search for request a transcript.