This is the home of the Help Desk Documentation space. You can browse the documentation by clicking into the items below. Alternatively, you can enter key word(s) in the box below and click the Search button.

If your search does not yield satisfactory results, please send email to the ITS Help Desk at helpdesk@canisius.edu. This email will generate a Help Desk Ticket for you, where your message becomes the problem description.

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Adobe Creative Cloud for Faculty and Staff computers
MyResNet
Wireless Networking - Home Page
- Windows: Connect to CanisiusWireless
- MacOS: Connect to CanisiusWireless
- iOS: Connect to CanisiusWireless
- AndroidOS: Connect to CanisiusWireless
New Features when emailing helpdesk@canisius.edu
Technology & Privacy Guidelines
Phishing
ArcGIS Pro download, install and sign in.
25Live
Acceptable use policy for students
- Acceptable use policy for employees
Access your Canisius Network Storage on Filer
- Network Drive Instructions for Mac (web-based connection)
- Mac Network Drive Access for Canisius-Owned Devices (On-Campus)
Adding an exception for Banner in Java Control Panel
Browser Related - Home Page
- Disabling Firefox Updates
  - Reverting to an older version of Firefox
- Eliminate Internet Explorer Mixed Content popup
- Firefox: Troubleshoot Flash Video (Jing-video) Playback
- Internet Explorer 10: How to Enable Compatibility View
- Which Browser Should I Use?
- Icognito or Private Browsing
- macOS Sequoia - Wired Setups: Connection issues accessing Canisius website
Buying Software Guide
Chromebook
Clearing Your Browser Cache
Communities / Missing item from All Applications & Services folder in portal
CrashPlan Automatic Deployment (Windows)
CrashPlan Manual Deployment (Windows and Mac)
Displaying a Laptop on a Secondary Display (Projector or TV)
eReader Support
Exchange and Outlook for Email and Calendars
- Outlook 2010 for PC
- Outlook: Mail Merge
- OWA (Outlook Web Application 2010)
  - Outlook Web Applications (OWA) Standard
  - Forwarding (Redirecting) Your Canisius Account to Another Account
- Quick Guides
- Email Revoke/Lock/Expiration Policy for Gmail/Exchange
- Outlook 2013 & 2016 for Windows Desktop
- Outlook Web App for Faculty and Staff Email
- Blocked Senders in Outlook
- Email your class, Program, or Major Students via Listservs
Faculty and Staff Resources
File Naming Recommendations
Help Desk Student Self-Help
How-to articles
- Deleting Adobe Flash Player from Macintosh
How to fix Java version 8 update 91 for Banner
How to request a print refund / Add printing funds using Griff Choice
ID photo upload
Import a Calendar from Microsoft Outlook 2007 into Excel
Infrastructure
- Spring 2016 Wireless Network Upgrade Plans
Instructions for Science Hall Signature
ITS/user services intern application
Java Updates for MacIntosh Computers
Library Printers / Copier
Listprocs, or Automated Email Lists for Courses
Local repair shops
Maintain your Personally-Owned Computer
- Recommended Antivirus, AntiMalware and AntiSpyware Tools
- Update your Operating System
- Security Software for Personally Owned PCs
Multifactor Authentication (MFA) Configuration
New user account form
Offline files and or folders
Podcasting tips & tricks
Report Twitter violations
Self help with resetting password
Set a default browser
Setting homepage in browser
Setting MyGrayscalePrintJob as default printer
Smartphones
- Smartphone Configuration
Standard Computer Replacement Configurations
- Non-Standard Mac Laptop (15" Display Upgrade)
- Standard Macintosh Desktop
- Standard Macintosh Laptop
Student Teaching Evaluation Application
TeamViewer: Establish a Remote Session with Canisius ITS
Telephone System on Campus
Tool to use when going from exchange email to gmail
TV Channel Lineup from Apogee
Unblock Blocked Content in Firefox and Chrome
Usernames and Passwords
- Password Creation Tips
Outlook configuration for iphone/ipad
Email migration to Exchange Online
- Email migration to Exchange Online Android
- Email migration to Exchange Online iPhone/iPad configuration
- Email migration to Exchange Online Mac Mail settings
- Email migration to Exchange Online Microsoft Outlook for MacOS/Windows
- Email migration to Exchange Online Outlook for iOS/Android
- Zoom Calendar Integration with Outlook 365

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