Help Desk - Documentation
This is the home of the Help Desk Documentation space. You can browse the documentation by clicking into the items below. Alternatively, you can enter key word(s) in the box below and click the Search button.
If your search does not yield satisfactory results, please send email to the ITS Help Desk at helpdesk@canisius.edu. This email will generate a Help Desk Ticket for you, where your message becomes the problem description.
Navigate space
- Adobe Creative Cloud for Faculty and Staff computers
- MyResNet
- Wireless Networking - Home Page
- New Features when emailing helpdesk@canisius.edu
- Technology & Privacy Guidelines
- Phishing
- 25Live
- Acceptable use policy for students
- Access your Canisius Network Storage on Filer
- Adding an exception for Banner in Java Control Panel
- ArcGIS
- Browser Related - Home Page
- Disabling Firefox Updates
- Eliminate Internet Explorer Mixed Content popup
- Firefox: Troubleshoot Flash Video (Jing-video) Playback
- Internet Explorer 10: How to Enable Compatibility View
- Which Browser Should I Use?
- Icognito or Private Browsing
- macOS Sequoia - Wired Setups: Connection issues accessing Canisius website
- Buying Software Guide
- Chromebook
- Clearing Your Browser Cache
- Communities / Missing item from All Applications & Services folder in portal
- CrashPlan Automatic Deployment (Windows)
- CrashPlan Manual Deployment (Windows and Mac)
- Displaying a Laptop on a Secondary Display (Projector or TV)
- Email migration
- eReader Support
- Exchange and Outlook for Email and Calendars
- Outlook 2010 for PC
- Outlook: Mail Merge
- OWA (Outlook Web Application 2010)
- Quick Guides
- Email Revoke/Lock/Expiration Policy for Gmail/Exchange
- Outlook 2013 & 2016 for Windows Desktop
- Outlook Web App for Faculty and Staff Email
- Blocked Senders in Outlook
- Email your class, Program, or Major Students via Listservs
- Save Your Old Emails
- Faculty and Staff Resources
- File Naming Recommendations
- Help Desk Student Self-Help
- How-to articles
- How to fix Java version 8 update 91 for Banner
- How to request a print refund / Add printing funds using Griff Choice
- ID photo upload
- Import a Calendar from Microsoft Outlook 2007 into Excel
- Infrastructure
- Instructions for Science Hall Signature
- ITS/user services intern application
- Java Updates for MacIntosh Computers
- Library Printers / Copier
- Listprocs, or Automated Email Lists for Courses
- Local repair shops
- Maintain your Personally-Owned Computer
- Multifactor Authentication (MFA) Configuration
- New user account form
- Offline files and or folders
- Podcasting tips & tricks
- Report Twitter violations
- Self help with resetting password
- Set a default browser
- Setting homepage in browser
- Setting MyGrayscalePrintJob as default printer
- Smartphones
- Standard Computer Replacement Configurations
- Student Teaching Evaluation Application
- TeamViewer: Establish a Remote Session with Canisius ITS
- Telephone System on Campus
- Tool to use when going from exchange email to gmail
- TV Channel Lineup from Apogee
- Unblock Blocked Content in Firefox and Chrome
- Usernames and Passwords
- Outlook configuration for iphone/ipad