This assumes you are running a recent version of MacOS (High Sierra 10.13, Mojave 10.14, Catalina 10.15 or higher). Mail will NOT WORK on versions lower than High Sierra 10.13.
If you have Mac Mail (aka Mail.app) connected to Exchange do the following:
click Mail - Preferences
click Accounts
click account corresponding to Canisius Exchange
click Server Settings
change User Name to canisius\username
uncheck Automatically manage connection settings
change the first part of Internal and External URL from https://exchange. to https://outlook.
click Save
REBOOT!!!! This is needed to clear some background processes used by Mail that do not get their settings updated until a reboot is done.
If you have been notified that your email account has been migrated by ITS from exchange hybrid, to Canisius Exchange online, a couple of changes are required to send/receive email on your apple device.
For the best experience, fastest set-up, and to take advantage of all that MS exchange has to offer, we highly recommend downloading the Outlook app for macOS from the Mac App Store.
To set up on your apple device using the Mail App:
Removing your old email settings from the Mail app
Go to “System Preferences” on your Mac and scroll down on the left menu to find and select “Internet Accounts”
Select the entry for your old Canisius email settings, then at the bottom, select “Delete Account”
Adding your settings back into the Mail app
From the “Internet Accounts” menu, select “Add Account…”, then select “Microsoft Exchange”
Type in your full Canisius email address (yourusername@canisius.edu), then select “Sign In”
When prompted to “Sign in to your Exchange account using Microsoft?”, select the “Sign In” button to proceed
You will then be redirected to the Canisius SSO page where you can enter your username and password to sign in
You will then be given the option to select which items to sync with the Mail app. Make sure that at least “Mail” is selected, then select “Done”.
From here you can close out of the System Preferences window, then open your Mail app to confirm access to your Inbox. The first time connecting your Mail app will start synchronizing with the server (this may take several minutes to complete)
