Sometimes faculty, students or staff are directed to use the portal to perform a task.
They are directed into their All Applications & Services folder. 
When they are logged in they might not have the button that leads to the service they were supposed to perform.
They will want to check their home page and make sure they are in the correct community. On the main page of the portal they will look in the Navigation area and under my communities they may have multiple options. The task they are to perform may be linked to a different community. Here is an example of all the different communities.
