Using Follow Me Printing
At Canisius College, our Multifunction Printer-Scanner-Copier machines use the Follow Me print system that allow users to retrieve their printouts at most printers on campus. Users must slide their Canisius College ID card in the slider adjacent to the machine to perform any function: printing, copying, scanning and so on. (You can obtain a Canisius College ID card at the Public Safety Office in Bosch Hall.) Mobile printing will also be available soon. Users will then be able to print from tablets and mobile phones.
If you have any questions or concerns, please contact the ITS Help Desk at Ext. 8340 or by email at helpdesk@canisius.edu.
Comdoc is our contracted provider for this system. Users may contact ComDoc directly for:
Follow Me Printing: a Quick Tutorial
When you print something from your Canisius College Windows PC or Laptop, you will have several options. For nearly all jobs, you want to use Follow Me. To send your document to a Follow Me printer, choose the appropriate Printer option. For black and white jobs, choose "MyGrayscalePrintJob on papercut00." for a color print job, choose "MyColorPrintJob on papercut00." Occasionally, color printouts are nice to have. But consider whether you really need color on your printout. It costs more, and limits the number of printers from which the print job can be printed. All printers on campus with Follow Me card swipe access, whether capable of color or not, can print a black and white job. You can also send your print job directly and exclusively to the printer that is in or closest to your office. This is only useful if you are using some advanced printing features, that are available through this print queue. |  |
| When you go to a follow me printer to get your printout, you will need your Canisius College ID card. Swipe your card in the card slide. |  |
Appearing on the printer's screen will be a menu with options. Choose what you want by pressing the screen with your finger. Your print job(s) will be listed center left. If you press one of the print jobs, the screen will show some basic details about that job on the right. Also, buttons will appear in the lower right enabling you to print or delete (cancel) that print job. Press Print, and after several seconds the printer will print out that job. If you have multiple print jobs waiting for you in the print queue, you can press Print All in the upper right, to print them all at once. If you sent a job to a Follow Me queue while you are logged into a particular printer, you must press Refresh to see that job appear and be available to print it. You will automatically be logged out of the printer soon after you complete a particular print job. But once you have told the printer to print out the jobs you've sent it, you can log out of the printer so that others can log in to do their work. If you start printing a job or jobs, you can log out right away, before they are complete. Your print jobs will still print out properly. In fact, if you're printing a big job, the printer may log you out before the last page is finished. Don't panic! It will complete the job. |  |
To use the photocopier feature, simply scan your card at the printer. Whether or not you have print jobs in the queue, you will see a button in the upper righthand corner of the screen: Use Copier. Pressing this will bring you familiar advanced options for photocopy jobs.
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Where on my computer do I find the printer?
Most of the time you will see your printer after a Print command in the Printer drop down menu. Select the appropriate printer/print queue, which will be listed by location and model. This example, displays devices in Churchill Tower on the fourth, fifth and sixth floors, all by room number followed by the model of each device.
How do I get help with a printer?
Call Com Doc at 1-800-321-4846 for help with printer problems. All supported devices should have a ComDoc "Service and Supplies" sticker on them. When calling ComDoc for support, they will ask you for the EQUIP ID number. This number is found on the device's ComDoc sticker. For any issues that ComDoc can not handle (e.g. Print Driver, Network Problems) please contact the ITS Help Desk at x8340.
Can I get trained in the operation of our Xerox MFD?
Yes. Simply send an email to Daniel Misko (DMisko@comdoc.com) and Matthew Field (MField@comdoc.com) to set up a training appointment. If you have a specific question about your Xerox MFD you can also try the Xerox Knowledge base found on the ComDoc web site.
How do I get printer supplies?
Toner and staples for supported equipment should be requested from ComDoc by calling 1-800-321-4846 and providing the EQUIP ID number (found on the device's ComDoc sticker). There is no additional charge for toner but staples will be charged to your budget. Continue to purchase paper from your usual sources.
The toner cartridge is almost empty. How soon should we replace it?
For simplicity sake, it is best to wait until the toner cartridge runs out completely. Unfortunately, if you replace the toner cartridge of a Xerox MFD early (e.g. 1% remaining) you will need to log into the device in order to reset the toner level. In the event that this happens, call Com Doc at 1-800-321-4846 for assistance.
What should I do with used/empty toner cartridges?
When a toner cartridge is empty (or when the waste-toner container is full) repackage the item to be recycled using the packing materials from the new item. Mark the box "RECYCLE" and send it to ITS through Inter-Office Mail.