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By default, messages other people send to you are collected in your Inbox, while messages you send to others are filed in a Sent Items folder.

At the top of any email in the inbox or sent mail, you see the expiration date.Image Added

Exchange automatically deletes old emails according to the following rules:

  • Emails located in the "Inbox" and "Sent Items" folders are deleted after 180 days.  
  • Emails located in the "Deleted Mail" folder are deleted after 30 days.  
  • Subfolders, and emails within those subfolders, created inside the Inbox, Sent Items, and Deleted Mail folders are deleted after 180 days (Inbox, Sent Items) or 30 days (Deleted Mail).

In each email, Exchange includes an expiration date, telling you when that email will be deleted if left in the Inbox, Sent Items, or Deleted FolderAt the top of any email in your inbox or sent mail folder (or Deleted folder), you will see an expiration date.

Messages stored in folders that are located outside of the Inbox and Sent Items folder are not deleted.  So to save old emails, periodically move them into folders you create outside of your Inbox and Sent Items folders.*  

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Below are instructions for creating folders, deleting unwanted messages, and moving messages you wish to save into other folders.  

For Faculty and Staff who use Outlook 2010, the "Desktop" versions of Outlook for Windows PCs:
Image Removed or Canisius College e-mail address. (highlighted in blue).New FolderClick OK folders .
For Faculty and Staff who use Outlook Web Application (OWA).  This means you get to your email through my.canisius.edu or outlook.canisius.edu

 Open the Outlook Web Application the way you usually do.

Deleting unneeded messages

  1. Click on those messages while holding down the control key. This will select that message.
  2. Select 15 or 20 messages as described above.
  3. Place your cursor over one of the selected messages and right click.
  4. Choose Delete from the pop-up menu. This will delete all of the selected messages. Repeat until your Inbox in free of unneeded messages.
  5. To delete contiguous messages, left click on the first message you want to delete, hold down the Shift key and select the last message you want to delete.
  6. Place your cursor on any of the selected messages and right click.
  7. A pop-up menu will appear and choose delete from the menu. Your messages will be deleted.

Image RemovedCreate a new folder

  1. In the upper left, right click on your account name, for example lastname, firstname.
  2. In the pop-up menu select Create New Folder. You should see that Exchange creates that new folder just below the "Deleted Items" folder.
  3. Name the folder; for example "2022 Messages" or "Department Meetings."

To save your messages, do not store them in folders within your inbox. Instead, create them as folders separate from your inbox.

 Move your messages

  • Click on the first message in your Inbox.
  • Press and hold the control key and press the letter “a” thus selecting messages in your Inbox. You may have to repeat this procedure if you have a lot of message in the Inbox. There is a limitation as to how many messages can be deleted or moved using Outlook Web Application.
  • Place your cursor over any of the selected messages, hold down the left mouse button and drag these files over to the folder of your choice.
  • If you want to select non-contiguous messages hold done the control key while clicking on the messages you want.
    • Click on any of the selected and hold the left mouse button down and drag them to the folder of your choice

    Outlook Web

    Create a New Folder

    Toward the top of the lefthand column, right click onyour Name

    .  

    1. From the pop up menu select 
    1. Create new folder. Exchange will create the new folder below the Deleted Items folder.
    2. Give your folder a name, for example "2022 Messages" or "Department Meetings."
    1. Press your Enter Key to Create the new folder.

      To save your messages, do not store them in
    1. subfolders within your inbox. Instead, create them as folders separate from your inbox.

    Deleting unneeded messages

    1. Select messages for deletion.
      1. To select non-contiguous messages hold down the control key and click on the messages you want to delete.
      2. Right click a selected message and select delete from the pop up menu.
      3. To select contiguous messages, select the first message you want to delete than hold down the Shift key and select the last message for deletion. You’ll see several messages selected.
      4. Right click one of the selected messages and choose delete from the pop up menu.

    Tip:  If you’re a filer, select only 15 or 20 messages at a time then delete them. Continue until your Inbox and sent mail folder contains only those messages you want to keep.

    Move your messages

    1. Select the messages you want to move to a specific folder following the instructions above for choosing contiguous or non-contiguous messages.
    2. Move the cursor over one of the selected messages and hold down the left mouse button.
    3. Drag the selected messages to the folder of your choice.

    Tip: If you’re a “piler” and are putting all of your message into a single folder (i.e.2022 messages) place your cursor in the pane with all of your messages and hold down the control key and press the letter “a” to select ALL message. Place your cursor on one of the selected messages, hold down the left mouse button and drag the messages to your folder

    .