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The New System: Follow Me Printing
The campus wide upgrade of printers and copiers is scheduled to be completed by the end of January. The majority of academic departments will have their new copier/printers installed and configured by Friday January 15th. Administrative office machines will continue to be changed over through the end of the month.
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Using PrintJob Printers
At Canisius University, our Multifunction Printer-Scanner-Copier machines use the PrintJob Follow-Me print system that allow users to retrieve their printouts at any printer most printers on campus. Users will be required to use must slide their Canisius College University ID card in the slider adjacent to the machine to perform any of the functions on these machinesfunction: printing, copying, scanning and so on. (You can obtain a Canisius College University ID card at the Public Safety Office in Bosch Hall.) The enhanced security and flexibility offered by the new print services are just some of the new features to be introduced. Mobile printing will also be available soon. Users will then be able to print from tablets and mobile phones.
ComDoc will be on site as the new devices are installed to provide training. They will also be available for follow-up training later in January and February as needed. If you have any questions or concerns, please contact the ITS Help Desk at Ext. 8340 or by email at helpdesk@canisius.edu.
Comdoc is our contracted provider for this system. Users may contact ComDoc directly for:
- For training on your specific office device, contact ComDoc at Buffalo.Support.Services@xerox.com. Include "Training" in the subject line. ComDoc will schedule on-site training with one their staff on campus to instruct your department on the specific use of the new devices as needed.
- Support service for individual machines.
PrintJob Follow-Me Printing: a Quick Tutorial
When you print something from your Canisius |
University Windows PC or Laptop, you |
have several options. |
In almost all |
cases, you will want to use |
PrintJob. To send your document to a |
PrintJob-compatible printer, choose the appropriate Printer option. For black and white jobs, choose "MyGrayscalePrintJob on papercut00." for a color print job, choose "MyColorPrintJob on papercut00." Occasionally, color printouts are nice to have. But consider whether you really need color on your printout. It costs more, and limits the number of printers from which the print job can be printed. All printers on campus with |
card swipe access, whether capable of color or not, can print a |
grayscale job. You can also send your print job directly and exclusively to the printer that is in or closest to your office. This is only useful if you are using some advanced printing features |
that are available through this print queue. |
|
| When you go to a |
| printer to get your printout, you |
| need your Canisius |
| University ID card. Swipe your card in the card slide. |
|
Appearing on the printer's screen |
is a menu with options. Choose what you want by pressing the screen with your finger. Your print job(s) |
are listed center left. If you press one of the print jobs, the screen |
shows some basic details about that job on the right. Also, buttons |
appear in the lower right enabling you to print or delete (cancel) that print job. Press Print, and after several seconds the printer will print out that job. If you have multiple print jobs waiting for you in the print queue, you can press Print All in the upper right, to print them all at once. If you sent a job to a Follow Me queue while you are logged into a particular printer, you must press Refresh to see and print that job |
. You |
are automatically |
logged out of the printer soon after you |
authorize a particular print job. But once you have told the printer to print out the jobs you've sent it, you can log out of the printer so that others can log in to do their work. If you start printing a job or jobs, you can log out right away, before they are complete. Your print jobs will still print out properly. In fact, if you're printing a big job, the printer may log you out before the last page is finished. Don't panic! It will complete the job. |
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To use the photocopier feature, simply scan your card at the printer. Whether or not you have print jobs in the queue, you |
see a button in the upper righthand corner of the screen: Use Copier. Pressing this will bring you a familiar set of advanced options for photocopy jobs. |
|
The Old System (Prior to December 2015)
 | Print, Copy, & Scan
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Frequently Asked Questions (FAQs):
If I'm not using Follow Me Printing, and instead am printing through my local office printer, ow do I maintain confidentiality in a shared print/copy environment?
You can control the release of your printout by enabling Secure Printing.
Click here for detailed information about Secure Printing using a Windows PC.
How do I get help with a printer?
Call Com Doc at 1-800-321-4846 for help with printer problems. All supported devices should have a ComDoc "Service and Supplies" sticker on them. When calling ComDoc for support, they will ask you for the EQUIP ID number. This number is found on the device's ComDoc sticker. For any issues that ComDoc can not handle (e.g. Print Driver, Network Problems) please contact the ITS Help Desk at x8340.Top of the Page
The toner cartridge is almost empty. How soon should we replace it?
For simplicity sake, it is best to wait until the toner cartridge runs out completely. Unfortunately, if you replace the toner cartridge of a Xerox MFD early (e.g. 1% remaining) you will need to log into the device in order to reset the toner level. In the event that this happens, call Com Doc at 1-800-321-4846 for assistance.
How do I get printer supplies?
Toner and staples for supported equipment should be requested from ComDoc by calling 1-800-321-4846 and providing the EQUIP ID number (found on the device's ComDoc sticker). There is no additional charge for toner but staples will be charged to your budget. Continue to purchase paper from your usual sources.
What should I do with used/empty toner cartridges?
Updated 12/2011
In an effort to make it easier for the Canisius Community to do the right thing, we have simplified the process for recycling empty toner cartridges (and full waste-toner containers). Beginning December 2011, when a toner cartridge is empty (or when the waste-toner container is full) repackage the item to be recycled using the packing materials from the new item. Mark the box "RECYCLE" and send it to ITS through Inter-Office Mail.
Can I get trained in the operation of our Xerox MFD?
Yes. Simply send an email to Daniel Misko (DMisko@comdoc.com) and Matthew Field (MField@comdoc.com) to set up a training appointment. If you have a specific question about your Xerox MFD you can also try the Xerox Knowledge base found on the ComDoc web site.Top of the Page
How are costs allocated when sharing a device with another department?
Contact Frank Kirstein, Director of Computer Infrastructure (x8361) and he will work with you to allocate costs fairly.
Where on my computer do I find the printer?
Most of the time you will see your printer after a Print command in the Printer drop down menu. Select the appropriate printer/print queue, which will be listed by location and model. This example, displays devices in Churchill Tower on the fourth, fifth and sixth floors, all by room number followed by the model of each device.
What if our department has needs that were not considered?
If your department makes use of specialized devices that you don’t feel were included in your department’s overview, or if you have other concerns about how the MFD program will impact you, please contact Frank Kirstein, Director of Computer Infrastructure at Kirstein@canisius.edu.
Where can I find information about our Xerox Device?
A list of the Xerox devices and descriptive brochures for each can be found on the Office Equipment & Technology web page.
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