Versions Compared

Version Old Version 1 New Version 2
Changes made by

Former user

Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

 

Establish a Remote Session with Canisius ITS


using TeamViewer
On occasion, when you call the ITS Help Desk, the technician may ask for your permission to use "remote control" software in an effort to solve your problem.


Using TeamViewer, the ITS Help Desk can remotely control any computer as if they were sitting right in front of it. When asked, all you have to do is download & run a small application, which doesn't even require installation or administrative rights

.
 

.

To prepare for a remote session:
1.    Click the appropriate link below.
2.    Save the file to your computer's desktop (or other location where you’ll be able to find it).
3.    Double-click the saved file (teamviewerqs) & run it.
4.    When the program runs, you’ll see a small window open like the image included below.

Download & Run:

Download TeamViewer QuickSupport for Windows
Alternate link to the Windows file

Download TeamViewer QuickSupport for Mac
Alternate link to the Mac file

 

 

 

In preparation for the remote session:

1.       Click this link http://www3.canisius.edu/~itsdocs/content_for_itswebsite/teamviewer/teamviewerqs_win.exe

2.       Save the file to your desktop (or other location where you’ll be able to find it).

3.       Double-click the saved file (teamviewerqs_win.exe) & run it.

4.       When the program runs, you’ll see a small window open like the image included below.