Using Follow Me Printing

The campus wide upgrade of printers and copiers is scheduled to be completed by the end of January.  The majority of academic departments will have their new copier/printers installed and configured by Friday January 15^th.  Administrative office machines will continue to be changed over through the end of the month. 

All of the new printers will utilize the FollowMe print model that will At Canisius College, our Multifunction Printer-Scanner-Copier machines use the Follow Me print system that allow users to retrieve their printouts at any printer on campus. Users will be required to use must slide their Canisius College ID card in the slider adjacent to the machine to perform any of the functions on these machinesfunction: printing, copying, scanning and so on. (You can obtain a Canisius College ID card at the Public Safety Office in Bosch Hall.)  The enhanced security and flexibility offered by the new print services are just some of the new features to be introduced. Mobile printing will also be available soon. Users will then be able to print from tablets and mobile phones.

ComDoc will be on site as the new devices are installed to provide training. They will also be available for follow-up training later in January and February as needed. If you have any questions or concerns, please contact the ITS Help Desk at Ext. 8340 or by email at helpdesk@canisius.edu.  Comdoc, our contracted provider for this system, can provide training for individuals and departments.

Follow Me Printing: a Quick Tutorial

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Can I get trained in the operation of our Xerox MFD?
Yes. Simply send an email to Daniel Misko (DMisko@comdoc.com) and Matthew Field (MField@comdoc.com) to set up a training appointment. If you have a specific question about your Xerox MFD you can also try the Xerox Knowledge base found on the ComDoc web site.Top of the Page

How do I get printer supplies?
Toner and staples for supported equipment should be requested from ComDoc by calling 1-800-321-4846 and providing the EQUIP ID number (found on the device's ComDoc sticker). There is no additional charge for toner but staples will be charged to your budget. Continue to purchase paper from your usual sources.

The toner cartridge is almost empty.  How soon should we replace it?
For simplicity sake, it is best to wait until the toner cartridge runs out completely. Unfortunately, if you replace the toner cartridge of a Xerox MFD early (e.g. 1% remaining) you will need to log into the device in order to reset the toner level. In the event that this happens, call Com Doc at 1-800-321-4846 for assistance.

What should I do with used/empty toner cartridges? 

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