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Frequently Asked Questions (FAQs):
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If I'm not using Follow Me Printing, and instead am printing through my local office printer, ow do I maintain confidentiality in a shared print/copy environment?
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- Xerox B/W pages are $.008/pg
- Xerox Color pages are $.22/pg
- HP B/W pages are $.035/pg
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You can control the release of your printout by enabling Secure Printing.
Click here for detailed information about Secure Printing using a Windows PC.
How do I get help with a printer?Anchor get_help get_help
Call Com Doc at 1-800-321-4846 for help with printer problems. All supported devices should have a ComDoc "Service and Supplies" sticker on them. When calling ComDoc for support, they will ask you for the EQUIP ID number. This number is found on the device's ComDoc sticker. For any issues that ComDoc can not handle (e.g. Print Driver, Network Problems) please contact the ITS Help Desk at x8340.
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The toner cartridge is almost empty. Anchor replace_toner replace_toner How How soon should we replace it?
For simplicity sake, it is best to wait until the toner cartridge runs out completely. Unfortunately, if you replace the toner cartridge of a Xerox MFD early (e.g. 1% remaining) you will need to log into the device in order to reset the toner level. In the event that this happens, call Com Doc at 1-800-321-4846 for assistance.
How do I get printer supplies?Anchor
What do I do with unused cartridges for the old printer?Anchor unused_toner unused_toner New 12/2011
If you have unused toner cartridges or other supplies for the printer that was removed, you can drop them off at the ITS Help Desk located in Horan-O'Donnell 016.
What should I do with used/empty toner cartridges? Anchor recycle_toner recycle_toner
Updated 12/2011
In an effort to make it easier for the Canisius Community to do the right thing, we have simplified the process for recycling empty toner cartridges (and full waste-toner containers). Beginning December 2011, when a toner cartridge is empty (or when the waste-toner container is full) repackage the item to be recycled using the packing materials from the new item. Mark the box "RECYCLE" and send it to ITS through Inter-Office Mail.
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Can I get trained in the operation of our Xerox MFD?Anchor get_training get_training
Yes. Simply send an email to Daniel Misko (DMisko@comdoc.com) and Matthew Field (MField@comdoc.com) to set up a training appointment. If you have a specific question about your Xerox MFD you can also try the Xerox Knowledge base found on the ComDoc web site.Top of the Page
How are costs allocated
when allocated when sharing a device with another department?Anchor shared_costs shared_costs
Contact Frank Kirstein, Director of Computer Infrastructure (x8361) and he will work with you to allocate costs fairly.
Where on my computer do I find the printer?Anchor find_printer find_printer
Most of the time you will see your printer after a Print command in the Printer drop down menu. Select the appropriate printer/print cue, which will be listed by location and model. This example, displays devices in Churchill Tower on the fourth, fifth and sixth floors, all by room number followed by the model of each device.
How do I maintain confidentialityAnchor
You can control the release of your printout by enabling Secure Printing.
Click here for detailed information about Secure Printing using a Windows PC.
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What if our department has needsAnchor specialized_devices specialized_devices that needs that were not considered?
If your department makes use of specialized devices that you don’t feel were included in your department’s overview, or if you have other concerns about how the MFD program will impact you, please contact Frank Kirstein, Director of Computer Infrastructure at Kirstein@canisius.edu.
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Where can I find information about our Xerox Device?Anchor xerox_documentation xerox_documentation
A list of the Xerox devices and descriptive brochures for each can be found on the Office Equipment & Technology web page.
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Where can I find Printing Tips for various Xerox models?Anchor xerox_documentation xerox_documentation New 12/2011
Xerox has searchable documentation online. We have collected a few of the most frequently asked about here (including envelope printing).
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