Barnes & Noble College: First Day® Complete
What is First Day® Complete?
First Day Complete is a course material model that reduces the cost of materials for students and ensures they have all their materials across all courses prior to the first day of class. The bookstore will provide each student with a convenient package for physical books and digital materials will be delivered directly to D2L.
First Day® Complete is a rental program, which helps reduce costs. Students are allowed to annotate their rental books.
Benefits to Faculty
Faculty can continue to adopt electronic & print materials from a variety of publishers.
The Adoption & Integration Portal (AIP) offers faculty hub to research & select course materials, while also offering access to Open Educational Resources (OER).
Students enter class with the required materials.
As we transition to this new system, please be sure to review the below FAQs.
Table of Contents
- 1 Implementation FAQS
- 2 Program FAQs
- 2.1 How does First Day Complete benefit students?
- 2.2 How can faculty contribute to the success of the program?
- 2.3 What is included in the program?
- 2.4 What is excluded from the program?
- 2.5 How do students purchase if they decide not to be in the program?
- 2.6 How does BNC ensure that students are getting their required course materials?
- 2.7 Will faculty have to change their course materials currently being used?
- 2.8 Why not work directly with publishers?
- 2.9 How can we be sure that this will lower textbook costs for our students?
- 2.10 Will students be able to keep their course materials once they have completed the course?
- 2.11 What happens if a faculty member changes their course material adoption?
- 2.12 What if my teaching assignment changes (e.g., I was scheduled to teach one course, but later assigned to another)?
- 2.13 What happens if a student drops/adds a course?
- 2.14 Will the credit hour charge affect the lab fee that students pay?
- 2.15 What if students have questions or trouble accessing their digital course materials?
- 2.16 If I adopt Open Education Resources (OER) or don’t require a textbook, do my students still have to pay the fee?
- 2.17 If I choose to not submit textbooks to the First Day Complete portal, are my students billed less?
- 2.18 How do we ensure course materials in the First Day Complete program are accessible to students with accommodations?
- 2.19 Can BNC create course readers?
- 2.20 What does the First Day® Complete portal look like to students?
- 2.21 What language should I include in my syllabus?
- 2.22 What if I need more help?
Implementation FAQS
How do I submit my textbook to First Day® Complete?
Below are two Adoptions & Insights Portal (AIP) training videos created by Barnes & Noble College
You can access the AIP using this link: https://sso.bncollege.com/bes-sp/bessso/saml/canisiusedu/aip/logon
How do I integrate First Day® Complete with D2L?
The Bookstore Customer Care has created a link that details how to set up the “BN Course Materials” LTI link in D2L.
Setting Up the First Day Complete "Course Materials" LTI Link in D2L/Brightspace
The above tutorial mentions “Course Materials”. In our D2L instance, “Course Materials” is “BN Course Materials”.
As a faculty member, can I opt-out of First Day® Complete?
No. Students are given the opportunity to review their individual course materials and opt-out of the program every semester. All courses at the University are part of First Day® Complete and faculty do not have the ability to opt their courses out of the program.
Program FAQs
How does First Day Complete benefit students?
First Day Complete makes getting textbooks easier for students, which will ultimately improve their success. Not only will students receive their textbooks by the first day of class, but they will save an average of 35%-50% on textbooks.
How can faculty contribute to the success of the program?
Faculty contribute to the program's success by submitting their course material selections into the bookstore before the adoption deadline each semester.
What is included in the program?
The program provides the faculty selected version of all required textbooks, lab manuals, access codes and digital materials to eligible students.
What is excluded from the program?
The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kids, engineering kits or nursing kits.
How do students purchase if they decide not to be in the program?
Eligible students who have elected to opt-out of the program will be responsible for purchasing their course materials.
How does BNC ensure that students are getting their required course materials?
Approximately one month before classes start, students will receive an email instructing them to select their fulfillment preference (in-store pickup or shipped directly). A second email notification will be sent when the student’s order is ready for pickup or when it ships. Any digital materials delivered with the LMS will be available when the student has access to their course.
Will faculty have to change their course materials currently being used?
No, there are no restrictions to the course materials you select for your course. All course materials, from any publisher, in your preferred format are included in the program.
Why not work directly with publishers?
Publishers do not have the ability to provide all the different formats of content that faculty request at the lowest price possible.
How can we be sure that this will lower textbook costs for our students?
BNC is committed to lowering the costs of course material to our students, and with their integrated supply chain and economies of scale, the First Day Complete program brings a new innovative way to provide the most affordable solution for our students.
Will students be able to keep their course materials once they have completed the course?
Yes, the program provides students with the option to purchase textbooks at a reduced rate during the return period.
What happens if a faculty member changes their course material adoption?
If a faculty member changes their course material adoption, faculty should notify the bookstore of the new adoption and the bookstore will ensure that students receive the corrected course materials.
What if my teaching assignment changes (e.g., I was scheduled to teach one course, but later assigned to another)?
The bookstore is committed to helping as they normally do in those situations. We will just work to update the textbook adoption platform with the new materials.
What happens if a student drops/adds a course?
When a student changes their course schedule, instructions are provided for returning course materials, and the student will be prompted via email to select a delivery preference for any new courses that have been added.
Will the credit hour charge affect the lab fee that students pay?
No, the credit hour charge does not affect any lab fees. It is a separate charge and does not replace any other tuition or fees.
What if students have questions or trouble accessing their digital course materials?
All students in the First Day Complete program using digital materials should be directed to contact Bookstore Customer Care at bookstorecustomercare@bncollege.com for assistance.
If I adopt Open Education Resources (OER) or don’t require a textbook, do my students still have to pay the fee?
Students will pay for the total number of credits taken a semester, not by the number of courses utilizing the program. Students have the option to opt-out for all classes in their term.
If I choose to not submit textbooks to the First Day Complete portal, are my students billed less?
No. Students are charged for the total amount of credits they are enrolled in. If they are enrolled in 5 classes (15 credits), they are charged for 15 credits, even if only 4 classes are requiring textbooks through First Day Complete. When students receive their call to action email from the bookstore, it will show an estimated retail cost of their required books vs. the cost of participating in First Day Complete. After receiving this information, students have the option to opt out of First Day Complete for all of their courses that semester.
How do we ensure course materials in the First Day Complete program are accessible to students with accommodations?
The bookstore can accommodate students with accessibility needs.
Can BNC create course readers?
Yes – Barnes & Noble College can create course readers through their partnership with Lad Publishing. The cost of course readers are covered by the First Day Complete textbook fee. Please contact Canisius Bookstore Manager, Dominic Bevilacqua (bevilacd@canisius.edu) for information on developing a course reader.
What does the First Day® Complete portal look like to students?
Please refer to this video for a student-view walkthrough
What language should I include in my syllabus?
See the below attachment for recommended syllabus language:
What if I need more help?
Please contact Barnes and Noble College Customer Care at bookstorecustomercare@bncollege.com or 1.844.932.6657. You can also contact the Canisius Bookstore Manager, Dominic Bevilacqua: bevilacd@canisius.edu
FAQs were adapted from Barnes & Noble College