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All computers print to the FollowMe print queues (MyGrayscalePrintJob & MyColorPrintJob). The MyGrayscalePrintJob queue will force any color information to be discarded and always print in black and white. Using this option will ensure that you will not be charged at the more expensive color rates. With these two queues, you can bypass problems at a particular printer, since you can swipe to print at all other printers on campus. It also ensures that your materials are only printed securely while you are there to receive them. They will not be laying around in case you do not get to the printer right away. We cannot change the way the FollowMe printing works. All users will need to have their ID cards in order to access the printers and copiers. There is no manual login at the devices. For many reasons, the device specific queues have been eliminated. Concerns about secure information being left on printers for extended periods (HIPAA/FERPA), health concerns surrounding the current COVID pandemic, print accountability and green campus initiatives have dictated this policy change. If you cannot use your departmental device you can get your printing and copying at any of the publicly available devices. A list of those locations is below. https://wikicanisius.canisius.edu/x/DgDjAQ atlassian.net/wiki/spaces/PACC/pages/19038482/Public+PrintJob-Compatible+Printers Faculty and staff should only use their ID cards at the printer/copiers. These new systems are in place to hold users accountable for their print and copy usage. Nobody should not be using someone else's ID card or using the departmental CopyCards in place of their own. |
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In the past, each department was required to budget for their paper use and some other printer supplies. Now, all paper is purchased through one central campus budget. All other supplies such as toner staple cartridges, etc., are provided by ComDoc. There is no charge for toner, staples or repair items. More information is available here. |
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If you suspect your ID card is bad, try it at several different locations. If it fails everywhere there is a good chance you will need a new card. Many of the old ID cards have failed. Whether you have lost your card or it is worn out you can easily get a replacement. Go to the Public Safety office in the lower level of Bosch Hall and they will issue you a new card. Once you get a new card, your old one is automatically deactivated. Public Safety cannot create duplicates so you can have more than one. |
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We will keep the campus community updated with the any changes. ComDoc is available for training anytime. Email AmandaBuffalo.Support.young@xeroxServices@xerox.com to with "Training" in the subject line to arrange for a ComDoc trainer to visit your department and help out. The Help Desk is always available if you have questions or problems. If you observe something that isn’t working properly or missing features please call x8340, email helpdesk@canisius.edu or stop by HO-016. If a device in your office is not functioning you should contact ComDoc and arrange a service call directly with them.
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If you have further comments or concerns about the changes made on campus to printing or the measures discussed above please feel free to contact Scott Clark or Marco Bennedetti. We are all open to constructive discussions to make the services on campus better.
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