On this page, you will find some tips on troubleshooting D2L. While these tips deal with D2L specifically, they can also be useful when troubleshooting other web-based software.
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Tip #1: Clear your Browser History
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While D2L does work with many different browsers, it prefers Chrome and only supports Chrome, Edge, Firefox, and Safari. However, updates to the browsers or D2L can make it so D2L does not play nicely when viewed, even on the supported browsers. It is always a good idea to have a second browser installed on your computer just to ensure that something funny is not going on with D2L (or any other website for that matter). Note: Safari is excluded from this list because it is the default browser for all Apple products and is unavailable for Windows. It is also usually updated automatically.
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If none of the above works, it is time to contact Helpdesk. In some cases, they may simply tell you to wait or they may tell you that, for whatever reason, D2L is down. . Either way, it is important that you contact Helpdesk and inform them of the issue.
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