The following wiki is for Canisius Faculty and Staff with campus-owned Macintosh computers.
macOS 12.7 or higher is required
Overview: Before you begin | |
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Why am I receiving this error? | |
Commonly when Macintosh |
user changes their Canisius password, they will receive a message to enter their "login" keychain like the one below: |
 The origin of this error derives from the fact that your Macintosh remembers your old Active Directory credentials (a.k.a. - your Canisius username and password) in a place called the Keychain. As a result, the process to sync your Macintosh with your most current Canisius username and password, involves removing the Keychain itself. The steps to resolve this issue are indicated below. |
Step 1: Open Self Service | |
Self Service can be located in the Applications folder (Finder > Applications > Self Service.app) |
 Note: Self Service is available for users that have enrolled their Mac. Please contact the ITS Help Desk x8340 to schedule an enrollment. Note: Self Service is not available off campus. | |
Step 2: Select "Fix My Keychain" from the Homepage of Self Service |
 Review the details of the program and select "Fix" |
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Step 3: Restart your Macintosh | |
Once the Keychain Fix has finished running, you will be prompted to restart your Macintosh. Please save any work you may have open. Once ready, restart your Macintosh (Apple button > Restart). |
Step 4: Enter your Canisius Credentials upon restart | |
After restart, you will have to re-enter your Canisius password in a few notable fields. These fields |
are listed below: |
Other items that might require you to re-enter your credentials include:
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