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All computers can print to the FollowMe print queues (MyGrayscalePrintJob & MyColorPrintJob).  The MyGrayscalePrintJob queue will force any color information to be discarded and always print in black and white.  With .  Using this option will ensure that you will not be charged at the more expensive color rates.  With these two queues, you can bypass problems at a particular printer, since you can swipe to print at most all other printers on campus. It also ensures that your materials are only printed securely while you are there to receive them.   They will not be laying around in case you do not get to the printer right away.  We cannot change the way the FollowMe printing works. 

Each printer also has a device-specific print queue.  Printing to this queue does not “follow” the user like the MyColor and MyGrayscale print queues do.  These device-specific queues allow for use of the printers’ advanced features that don’t always work with FollowMe printing such as finishing options, etc.  These device specific queues will automatically release print jobs.   This means that that faculty and staff are not required to swipe on their departmental office printers if they print from their computer to their device-specific print queue.  Your print job will print directly once you click “print” on your computer.   This option does NOT apply to any public area printer or copier.   Click the link below for a list of these public devices that still require a card swipe at all timesAll users will need to have their ID cards in order to access the printers and copiers.  There is no manual login at the devices.

For many reasons, the device specific queues have been eliminated.  Concerns about secure information being left on printers for extended periods (HIPAA/FERPA), health concerns surrounding the current COVID pandemic,  print accountability and green campus initiatives have dictated this policy change.

If you cannot use your departmental device you can get your printing and copying at any of the publicly available devices.  A list of those locations is below.

https://wiki.canisius.edu/x/DgDjAQPlease note, if your Xerox device is color capable, the device-specific print queue will print in color,  and you will be charged accordingly.   When printing to this queue, Users must specify a black and white job..   The MyGrayscale print queue is the only one that will force all your printing to be black and white.  

Please be mindful when printing sensitive data.  Do not leave it sitting out on printers, even if they are behind closed doors.   The college recommends that you use the FollowMe queues whenever you need to print sensitive or secure content and swipe to release it.  

Faculty and staff should only use their ID cards at the printer/copiers. These new systems are in place to hold users accountable for their print and copy usage. Nobody should not be using someone else's ID card or using the departmental CopyCards in place of their own.

ITS has a procedure in place to enable students to print using department budgets.  AS needed, we will issue a departmental CopyCard and password.    

These CopyCards correspond to a new user account for your department and the user names will end in PRT.  If you already have a generic student or work study login, those will be discontinued for these new CopyCard accounts.  ITS can assist to mapping shared drives if necessary for the CopyCard accounts to be able to access.  Students will use this CopyCard username to log into college owned computers while they are working and can then print using the departments print budget.  Then they can use the CopyCard to swipe at the printers and copiers.  The same rules will apply as above when using the FollowMe queues or the device-specific queues while printing. 

The ITS Help Desk will set up the initial password for these PRT accounts when you pick up your CopyCard.   If you have already picked it up, please call x8340 or email helpdesk@canisius.edu.  

In the future, your department can change the password as needed using the Password Reset tools on MyCanisius.  We recommend changing it regularly as student workers come and go.  Please note, the CopyCards accounts will NOT have an email address associated with them.   They are for login and print functions only.  We cannot make duplicate CopyCards.  Lost cards must be reported to the Help Desk.  Replacement cards would be reissued by ITS, not through Public Safety. 

The CopyCards will function for scanning and copying as soon as you pick them up from the Help Desk.  To avoid students being charged on their personal accounts for departmental printing, ensure that any of your student employees log in with the user name stamped on the print/copy cards supplied to your office by ITS. This will allow students to use the department’s copier without impacting their own printing balance.

These Copycards are intended for student use only. They are not intended for faculty and staff use in order to bypass the need for a user to swipe with their own personal card. All faculty and staff must use their own cards to release their printing and use the scan and copy functions on the printer/copiers. 

A monthly report will be sent to each department chair and the Deans on the use of these student print cards to review their usage.

Papercut currently does not support this feature. This could possibly be implemented in the future.

A temporary solution is to use the top document feeder to create multiple page PDF’s.  If your original material requires scanning on the glass top, make a copy first, assemble the copies in the proper order then scan the copies to your email as one document using the document feeder.  Alternately you can scan each individual pdf file and assemble then on your computer or mobil device after they are emailed to you. We recognize that this is not the final solution but provides a “band-aid fix” for now.  

If you suspect your ID card is bad, try it at several different locations.  If it fails everywhere there is a good chance you will need a new card.  Many of the old yellow ID cards have failed.  Whether you have lost your card or it is worn out you can easily get a replacement.  Go to the Public Safety office in the lower level of Bosch Hall and they will issue you a new card.  Once you get a new card, your old one is automatically deactivated.  Public Safety cannot create duplicates so you can have more than one.