ITS and ComDoc have installed numerous HP printers and Xerox copiers all across campus. Below are a few frequently asked questions. Please feel free to call the ITS Help Seak Desk at x8340 if you have other questions .
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All computers can print to the FollowMe print queues (MyGrayscalePrintJob & MyColorPrintJob). The MyGrayscalePrintJob queue will force any color information to be discarded and always print in black and white. With these two queues, you can bypass problems at a particular printer, since you can swipe to print at most other printers on campus. It also ensures that your materials are only printed securely while you are there to receive them. They will not be laying around in case you do not get to the printer right away. We cannot change the way the FollowMe printing works.
Each printer also has a device-specific print queue. Printing to this queue does not “follow” the user like the MyColor and MyGrayscale print queues do. These device-specific queues allow for use of the printers’ advanced features that don’t always work with FollowMe printing such as finishing options, etc. These device specific queues will automatically release print jobs. This means that that faculty and staff are not required to swipe on their departmental office printers if they print from their computer to their device-specific print queue. Your print job will print directly once you click “print” on your computer. This option does NOT apply to any public area printer or copier. Click the link below for a list of these public devices that still require a card swipe at all times. https://wiki.canisius.edu/x/DgDjAQ Please note, if your Xerox device is color capable, the device-specific print queue will print in color, and you will be charged accordingly. When printing to this queue, Users must specify a black and white job.. The MyGrayscale print queue is the only one that will force all your printing to be black and white.
Please be mindful when printing sensitive data. Do not leave it sitting out on printers, even if they are behind closed doors. The college recommends that you use the FollowMe queues whenever you need to print sensitive or secure content and swipe to release it. Faculty and staff should only use their ID cards at the printer/copiers. These new systems are in place to hold users accountable for their print and copy usage. Nobody should not be using someone else's ID card or using the departmental CopyCards in place of their own. |
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ITS has a procedure in place to enable students to print using department budgets. AS needed, we will issue a departmental CopyCard and password.
These CopyCards correspond to a new user account for your department and the user names will end in PRT. If you already have a generic student or work study login, those will be discontinued for these new CopyCard accounts. ITS can assist to mapping shared drives if necessary for the CopyCard accounts to be able to access. Students will use this CopyCard username to log into college owned computers while they are working and can then print using the departments print budget. Then they can use the CopyCard to swipe at the printers and copiers. The same rules will apply as above when using the FollowMe queues or the device-specific queues while printing.
The ITS Help Desk will set up the initial password for these PRT accounts when you pick up your CopyCard. If you have already picked it up, please call x8340 or email helpdesk@canisius.edu.
In the future, your department can change the password as needed using the Password Reset tools on MyCanisius. We recommend changing it regularly as student workers come and go. Please note, the CopyCards accounts will NOT have an email address associated with them. They are for login and print functions only. We cannot make duplicate CopyCards. Lost cards must be reported to the Help Desk. Replacement cards would be reissued by ITS, not through Public Safety.
The CopyCards will function for scanning and copying as soon as you pick them up from the Help Desk. To avoid students being charged on their personal accounts for departmental printing, ensure that any of your student employees log in with the user name stamped on the print/copy cards supplied to your office by ITS. This will allow students to use the department’s copier without impacting their own printing balance. These Copycards are intended for student use only. They are not intended for faculty and staff use in order to bypass the need for a user to swipe with their own personal card. All faculty and staff must use their own cards to release their printing and use the scan and copy functions on the printer/copiers. |
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