ITS and ComDoc have installed the majority of new numerous HP printers and Xerox copiers all across campus. We have received lots of feedback from faculty and staff and acknowledge that as the scale of the project grew there are several issues developed that affect the way we work. While we performed extensive testing prior to this scheduled rollout, many issues did not manifest until more users and devices were added to the new system.
Having received valuable Below are a few frequently asked questions. Please feel free to call the ITS Help Seak at x8340 if you have other questions .
We are constantly looking for feedback from the campus community, we are changing the printing system over the next few weeks to try to make it always looking at changes that could make printing work more efficiently for our users. Below are some of the issues and what we can do to resolve them. We appreciate your patience and cooperation as we carefully implement these changes. Please click through the list of known concerns to see what we are doing to improve the user experience.
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All computers can print to the FollowMe print queues (MyGrayscalePrintJob & MyColorPrintJob). The MyGrayscalePrintJob queue will force any color information to be discarded and always print in black and white. With these two queues, you can bypass problems at a particular printer, since you can swipe to print at most other printers on campus. It also ensures that your materials are only printed securely while you are there to receive them. They will not be laying around in case you do not get to the printer right away. We cannot change the way the FollowMe printing works. These are benefits for many campus users, but there are some drawbacks for a user that works from the same office, using the same printer, every day.
Each printer also has a device-specific print queue. Printing to this queue does not “follow” the user like the MyColor and MyGrayscale print queues do. These device-specific queues allow for use of the printers’ advanced features that don’t always work with FollowMe printing such as finishing options, etc. We will change these These device specific queues to will automatically release print jobs. This means that that faculty and staff will no longer be are not required to swipe on their departmental office printers if they print from their computer to their device-specific print queue. Your print job will print directly once you click “print” on your computer. This option does NOT apply to any public area printer or copier. Click the link below for a list of these public devices that still require a card swipe at all times. https://wiki.canisius.edu/x/DgDjAQ Please note, if your Xerox device is color capable, the device-specific print queue will print in color, and you will be charged accordingly. When printing to this queue, Users must specify a black and white job.. The MyGrayscale print queue is the only one that will force all your printing to be black and white.
Please be mindful when printing sensitive data. Do not leave it sitting out on printers, even if they are behind closed doors. The college recommends that you use the FollowMe queues whenever you need to print sensitive or secure content and swipe to release it. These changes to the device specific print queues will be made by February 22nd.
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A few weeks ago ITS announced has a procedure in place to do enable students to print using department budgets. We quickly found out that it was very complicated and had a greater impact on student printing than we had foreseen. Instead of forcing each student account into a departmental budget, we will use CopyCards and their associated accounts to print.
Notices were sent out last week for the first batch of CopyCards. If your department did not receive an email about it, please contact Scott Clark, clarks@canisius.edu. More CopyCards are in process but in case we missed your department please let us know. These CopyCards will AS needed, we will issue a departmental CopyCard and password.
These CopyCards correspond to a new user account for your department and the user names will end in PRT. If you already have a generic student or work study login, those will be discontinued for these new CopyCard accounts. ITS can assist to mapping shared drives if necessary for the CopyCard accounts to be able to access. Students will use this CopyCard username to log into college owned computers while they are working and can then print using the departments print budget. Then they can use the CopyCard to swipe at the printers and copiers. The same rules will apply as above when using the FollowMe queues or the device-specific queues while printing.
The ITS Help Desk will set up the initial password for these PRT accounts when you pick up your CopyCard. If you have already picked it up, please call x8340 or email helpdesk@canisius.edu.
In the future, your department can change the password as needed using the Password Reset tools on MyCanisius. We recommend changing it regularly as student workers come and go. Please note, the CopyCards accounts will NOT have an email address associated with them. They are for login and print functions only. We cannot make duplicate CopyCards. Lost cards must be reported to the Help Desk. Replacement cards would be reissued by ITS, not through Public Safety.
The CopyCards will function for scanning and copying as soon as you pick them up from the Help Desk. Students will be able to log in with the CopyCards accounts to be able to print starting on February 16th. Any student who has been set up earlier this semester using their own username and password to the department budget should use the new CopyCard accounts starting on February 16th. The student accounts will be changed back and they will no longer see the Papercut agent when they log in.
Due to the original design of the new Papercut accounting system, some of our work-study and/or graduate student employees have incurred charges against their personal printing accounts. If any of your student employees believe that they are eligible for a refund due to these charges, please call Claudia Hojnacki at x2444. She will verify what the appropriate charges should be. The deadline for calling about printing refunds due to this issue has been extended until Wednesday, March 23rd.
To avoid this problem in the future, To avoid students being charged on their personal accounts for departmental printing, ensure that any of your student employees log in with the user name stamped on the new print/copy cards supplied to your office by ITS. This will allow students to use the department’s copier without impacting their own printing balance. |
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This has been a very frustrating and enigmatic problem. ITS and ComDoc have been working with Xerox and our software vendors trying to determine why this is happening. We are currently testing some some potential solutions to see if this problem can be rectified. If our solution works it will be deployed to the entire campus by the end of February. Like the adjustments to the log out time, this would require each device to be manually changed. These updates will be done as quickly as possible when we determine if they will solve these issues.
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We have been working with ComDoc and the software vendor for several weeks to determine the cause of this issue. While it does not prevent things from printing, the long delay is very unproductive. A new system should be faster, not slower. Once the final devices are installed we will be looking to implement some system level changes based on possible solutions from the software developers. If this solution works, users should see the results immediately. If they do not work, the problem will be escalated with the developer. These Copycards are intended for student use only. They are not intended for faculty and staff use in order to bypass the need for a user to swipe with their own personal card. All faculty and staff must use their own cards to release their printing and use the scan and copy functions on the printer/copiers. |
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The log out on the console of the copiers was set to a factory default of one minute. Many users have informed us that this is not long enough. For security reasons we cannot leave a user logged in until they click logout. In public spaces, we will leave this set to one minute but in offices we are going to extend have extended it to three minutes. Hopefully this will alleviate having to swipe and log in several times while working. To make these changes we have to adjust these settings for each device. We hope to have that done by the end of February.
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Yes, but unfortunately the USB options were not fully configured on all of the devices initially. This will be fixed at the same time that we change settings for log out lengths.
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There were some errors in the configuration of the added features of the new devices. Some existing features of the old devices were not replaced. If you think there is something missing on your Xerox copier, please contact ITS. We have already started to compile a list and ComDoc is providing a complete audit of the Xerox devices so we can determine what is missing and will work closely with each department to see that all needs are met. instructions can be found here. |
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We are currently testing to determine what has caused this and a solution should be found. We have a team working on this and several other functionality issues.
Papercut currently does not support this feature. This could possibly be implemented in the future. A temporary solution is to use the top document feeder to create multiple page PDF’s. If your original material requires scanning on the glass top, make a copy first, assemble the copies in the proper order then scan the copies to your email as one document using the document feeder. Alternately you can scan each individual pdf file and assemble then on your computer or mobil device after they are emailed to you. We recognize that this is not the final solution but provides a “band-aid fix” for now.
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In the past, each department was required to budget for their paper use and some other printer supplies. Now, all paper is purchased through one central campus budget. Gary Lew sent instructions previously providing details on how this will work. All other supplies such as toner staple cartridges, etc., are provided by ComDoc. There is no charge for toner or repair items. There will be. small charge for stapler cartridges that Neds to be charged back to your department. More information is available here:https://wiki.canisius.edu/x/HALjAQ |
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If you suspect your ID card is bad, try it at several different locations. If it fails everywhere there is a good chance you will need a new card. Many of the old yellow ID cards have failed. Whether you have lost your card or it is worn out you can easily get a replacement. Go to the Public Safety office in the lower level of Bosch Hall and they will issue you a new card. Once you get a new card, your old one is automatically deactivated. Public Safety cannot create duplicates so you can have more than one.
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All of the public space printers will be maintained by the ITS Help Desk. Systems will soon be put into place to notify the Help Desk when supplies are low. If you see that supplies are needed and have not been delivered, please call or email the Help Desk.
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This override feature was missing from the software when the Xerox devices were installed. This will be fixed at the same time that we change settings for log out lengths.ComDoc should automatically be sending toner to each department for their printer/copier. If you run out and did not receive replenishment, please call the ComDoc phone number on the front of your device. In an emergency, the Help Desk does maintain some spare toner but you will still need to have a replacement ordered from ComDoc. |
What else can we help you with?
We will keep the campus community updated with the progress on these and any other problemsany changes. ComDoc is available for training anytime. Email CCTraining@comdoc.com to arrange for a ComDoc trainer to visit your department and help out. The Help Desk is always available if you have questions or problems. If you observe something that isn’t working properly or missing features please call x8340, email helpdesk@canisius.edu or stop by HO-016.
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