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We have listened to all of your concerns and we are going to change the printing system over the next few weeks to try to make it work more efficiently for our users. Below are some of the direct issues and what we can do to resolve them. All of these changes will take some time to implement. Please be patient while we transition thru through this process. Please click thru the list of known concerns to see what we are doing to improve the user experience.
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This has been a very frustrating and enigmatic problem. ITS and ComDoc have been working with Xerox and our software vendors trying to determine why this is happening. We will be are currently testing some some potential solutions over the next week to see if this problem can be rectified. If our solution works it will be deployed to the entire campus by the end of February. Like the adjustments to the log out time, this would require each device to be manually changed. These updates will be done as quickly as possible when we determine if they will solve these issues.
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In the past, each department was required to budget for their paper use and some other printer supplies. Now, all paper is purchased thru through one central campus budget. Gary Lew sent instructions last week previously providing details on how this will work. All other supplies such as toner staple cartridges, etc is provided by ComDoc. More information is available here: https://wiki.canisius.edu/x/HALjAQ
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