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We have listened to all of your concerns and we are going to change the printing system over the next few weeks to try to make it work more efficiently for our users. Below are some of the direct issues and what we can do to resolve them. All of these changes will take some time to implement. Please be patient while we transition thru this process. Please click thru the list if of known concerns to see what we are doing to improve the user experience.
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All computers can print to the FollowMe print queues (MyGrayscalePrintJob & MyColorPrintJob). The MyGrayscalePrintJob queue will force any color information to be discarded and always print in black and white. These two queues will help protect you if there are any printer problems and you can swipe anywhere to print. It also ensures that your materials are only printed securely while you are there to receive them. They will not be laying around in case you do not get them right away. We cannot change the way the FollowMe printing works. This is a very beneficial model for the campus but there are definite drawbacks to a user that works from the same office every day.
Each printer also has a device specific print queue. Printing to this queue does not “follow” the user like the MyColor and MyGrayscale print queues do. These device specific queues allow for use of the printers advanced features that don’t always work with FollowMe printing such as finishing options, etc… We will change these device specific queues to automatically release print jobs. This means that that faculty and staff will no longer be required to swipe on their departmental offices to print to their device specific print queue. Your print job will print directly once you click print on your computer. This option does NOT apply to any public area printer or copier. Click the link below for a list of these public devices. https://wiki.canisius.edu/x/DgDjAQ Please note, if your Xerox device is color capable and you do not set your job to print in black and white properly, you will print in color and be charged accordingly. Users will need to know how to set this as they print. The MyGrayscale print queue is the only one that will force all your printing to be black and white.
Please be mindful when printing sensitive data. Do not leave it sitting out on printers, even if they are behind closed doors. The college recommends that you use the FollowMe queues whenever you need to print sensitive or secure content and swipe to release it.
These changes to the device specific print queues will be made by February 22nd.
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A few weeks ago ITS announced a procedure to do enable students to print using department budgets. We quickly found out that it was very complicated and had a greater impact on student printing than we had and foreseen. Instead of forcing each student account into a departmental budget, we will use CopyCards and their associated accounts to print.
Notices were sent out last week for the first batch of CopyCards. If you your department did not receive an email about it, please contact Scott Clark, clarks@canisius.edu. More CopyCards are in process but in case we missed a your department please let us know. These CopyCards will correspond to a new user account for your department and the user names will end in PRT. If you already have a generic student or work study login, those will be discontinued for these new CopyCard accounts. ITS can assist to mapping shared drives if necessary for the CopyCard accounts to be able to access. Students will use this CopyCard username to log into college owned computers while they are working and can then print using the departments print budget. Then they can use the CopyCard to swipe at the printers and copiers. The same rules will apply as above when using the FollowMe queues or the device specific queues while printing.
The ITS Help Desk will set up the initial password for these PRT accounts when you pick up your CopyCard. If you have already picked it up, please call x8340 or email helpdesk@canisius.edu. In the future, your department can change the password as needed using the Password Reset tools on MyCanisius. We recommend changing it regularly as student workers come and go. Please note, the CopyCards accounts will NOT have an email address associated with them. They are for login and print functions only. We cannot make duplicate CopyCards. Lost cards must be reported to the Help Desk. Replacement cards would be reissued by ITS, not through Public Safety.
The CopyCards will function for scanning and copying as soon as you pick them up from the Help Desk. Students will be able to log in with the CopyCards accounts to be able to print starting on February 16th. Any student who has been set up earlier this semester using their own username and password to the department budget should use the new CopyCard accounts starting on February 16th. The student accounts will be changed back and they will no longer see the Papercut agent when they log in. Students that have used their own print allowance to print for your department this semester can be issued a refund to their personal account if the department requests. Please send these requests to helpdesk@canisius.edu by February 29th.
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We have been working with the ComDoc and the software vendor for several weeks to determine the cause of this issue. While it does not prevent things from printing, the long delay is very unproductive. A new system should be faster, not slower. Once the final devices are installed this week we will be looking to implement some system level changes based on possible solutions from the software developers. If this solution works, users should see the results immediately. If they do not work, the problem will be escalated with the developer.
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